Find a job that lets you do some problem-solving before passing a ticket up the chain. Job Level. I'm willing to put in the time and effort. Managing your help desk transition. Help Desk Administrators provide support to a company’s clients. If you’re “the IT guy” at an organization with limited resources, you’re likely to get your hands dirty with every technology that comes through the door. Post Date. Different places have different ideas what a System Admin is. I'm pursuing MCSA right now, my company will pay for MS certs because they can be justified as relevant to my current Help Desk position, but I might have to pay out-of-pocket for Linux certs. I would move to the following model: You, an admin person to answer phones and deal with paperwork, purchasing, invoices, etc., a senior admin, and two junior/help desk/PC admins. If you won't touch networking at all, then the Network+ is good to get a general idea of what those guys have to do when you send a problem their way. mikeybikes Member Posts: 86 July 2012 in IT Jobs / Degrees. At your first Help Desk position it may seem like you’re stuck at the bottom, but you’re gaining valuable experience and credentials you need to move forward and become a Network Admin. The CSA Service Desk will provide service in both English and French. – tomjedrz May 9 '11 at 13:51 Current Newswire: The Top Linux 5.7 Features From Apple Fast Charge To Official Tiger Lake Graphics; Why Pop!_OS 20.04 could change how you think about Linux; Linux firewall basics with ufw; 5 ways to do serverless on Kubernetes; Setting the record straight on … Sole sysadmins with a real budget can do a lot by themselves today. A lot of non-tech companies are not clear about roles and may create confusion on job profiles. Please contact your local TEKsystems office with any questions or for additional information. I'm working on certs and study this year, and I'm aiming to take ownership of a big project soon, my tentative plan is to wait (and study 4+ hours a day) until the middle of next year, if there's still no sign of moving up in my company, I would consider it time to start actively sending out applications. Many people agree, soft skills like customer service and good communication will take you far. Post Date. Start by making sure your ticket documentation is clear and intelligently written. 12/02/2018. If you are from the EU, please use our EEA website at https://www.teksystems.com/en-GB/. It would probably be easier to convince my company to reimburse me for N+. I see a lot of advice on r/sysadmin to look at some type of professional services company or an MSP. Job Category. In fact, some administrators said their job was 80 percent customer service and only 20 percent technical knowledge. 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greater-than-zero but not-at-all-guaranteed chance that my company might consider me for a Sysadmin I/Jr Sysadmin position in the near/mid future. I'm like you, I don't like the networking piece, at least not routing. I've heard this before but it's very helpful to be reminded. Buy a home server to play with. binarysoul Member Posts: 993. Thanks. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing and solving customer issues, managing customer accounts, doing network repairs, taking incoming phone calls, and finding ways to improve support procedures. Information Technology; Job Status. A little background. Any tips out there for transitioning from a desktop support job to network administration? I've been eyeing the possibility of becoming a Sysadmin for a while, but I want to be more proactive. Support / Help desk; Network / Systems; Link to Job Posting. .s5ap8yh1b4ZfwxvHizW3f{color:var(--newCommunityTheme-metaText);padding-top:5px}.s5ap8yh1b4ZfwxvHizW3f._19JhaP1slDQqu2XgT3vVS0{color:#ea0027} How do I invite new members to an entity? I'm sure you have transferable skills as it stands, so just go ahead and apply. I have a AAS in networking, CCNA and acouple MCSA certs. Hello Sysadmins, I am a newb who wishes to join your elite ranks. A reddit dedicated to the profession of Computer System Administration. If your day consists only of taking information and routing a ticket to the appropriate person, you’re not going to learn much. How do you find a sysadmin mentor? TEKsystems consultants take systems administration certification classes—for free. .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} I suck at networking (of the social/business variety, as far as the other kind of networking, Network+ or CCNA are on my 'to-do list), but I'm willing to try to improve. Many years ago, I started working for an insurance agency - initially to sell insurance. When the next sysadmin job came up, they gave it to him. Posted. I also worked on my off time to get a cert so it showed some self-drive. Luckily he's also the manager of the infrastructure/sysadmin team, and a huge fan of hiring from within (the Jr Network admin at the company took less than two years to be promoted from Help Desk to Network Admin I), I'm waiting to see if a new sysadmin position ever materializes. • The new product adds complexity instead of consolidating systems • Support staff do not increase with the number of systems to support • Lengthy or phased implementations can wear out team members . Turn a PC into a domain controller. Since yesterday In last two days In last week In last 15 days. ._9ZuQyDXhFth1qKJF4KNm8{padding:12px 12px 40px}._2iNJX36LR2tMHx_unzEkVM,._1JmnMJclrTwTPpAip5U_Hm{font-size:16px;font-weight:500;line-height:20px;color:var(--newCommunityTheme-bodyText);margin-bottom:40px;padding-top:4px}._306gA2lxjCHX44ssikUp3O{margin-bottom:32px}._1Omf6afKRpv3RKNCWjIyJ4{font-size:18px;font-weight:500;line-height:22px;border-bottom:2px solid var(--newCommunityTheme-line);color:var(--newCommunityTheme-bodyText);margin-bottom:8px;padding-bottom:8px}._2Ss7VGMX-UPKt9NhFRtgTz{margin-bottom:24px}._3vWu4F9B4X4Yc-Gm86-FMP{border-bottom:1px solid var(--newCommunityTheme-line);margin-bottom:8px;padding-bottom:2px}._3vWu4F9B4X4Yc-Gm86-FMP:last-of-type{border-bottom-width:0}._2qAEe8HGjtHsuKsHqNCa9u{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-bodyText);padding-bottom:8px;padding-top:8px}.c5RWd-O3CYE-XSLdTyjtI{padding:8px 0}._3whORKuQps-WQpSceAyHuF{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px}._1Qk-ka6_CJz1fU3OUfeznu{margin-bottom:8px}._3ds8Wk2l32hr3hLddQshhG{font-weight:500}._1h0r6vtgOzgWtu-GNBO6Yb,._3ds8Wk2l32hr3hLddQshhG{font-size:12px;line-height:16px;color:var(--newCommunityTheme-actionIcon)}._1h0r6vtgOzgWtu-GNBO6Yb{font-weight:400}.horIoLCod23xkzt7MmTpC{font-size:12px;font-weight:400;line-height:16px;color:#ea0027}._33Iw1wpNZ-uhC05tWsB9xi{margin-top:24px}._2M7LQbQxH40ingJ9h9RslL{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px} Certifications will probably be … I would go trade the junior guy for an admin TODAY. I don't have that cert, but do have the Network+. Systems Administrator & Help Desk Manager. Backing up tapes, running patches, handling desktop updates and rewiring the network closet helped them learn the basics—and earn goodwill, and eventually a promotion. A lot of sysadmins suck at networking. I went from help desk to systems administration to doing systems administration (for information assurance), and I'm looking at jobs in straight up security now that I have a broad understanding of the concepts and implementation. ._3Qx5bBCG_O8wVZee9J-KyJ{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN{margin:0;padding:0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between;margin:8px 0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ.QgBK4ECuqpeR2umRjYcP2{opacity:.4}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label{font-size:12px;font-weight:500;line-height:16px;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label svg{fill:currentColor;height:20px;margin-right:4px;width:20px}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between;padding:0;width:100%}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_ svg{display:inline-block;height:12px;width:12px}.isInButtons2020 ._4OtOUaGIjjp2cNJMUxme_{padding:0 12px}.isInButtons2020 ._1ra1vBLrjtHjhYDZ_gOy8F{font-family:Noto Sans,Arial,sans-serif;font-size:12px;font-weight:700;letter-spacing:unset;line-height:16px;text-transform:unset}._1ra1vBLrjtHjhYDZ_gOy8F{--textColor:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColorShaded80);font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;color:var(--textColor);fill:var(--textColor);opacity:1}._1ra1vBLrjtHjhYDZ_gOy8F._2UlgIO1LIFVpT30ItAtPfb{--textColor:var(--newRedditTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newRedditTheme-widgetColors-sidebarWidgetTextColorShaded80)}._1ra1vBLrjtHjhYDZ_gOy8F:active,._1ra1vBLrjtHjhYDZ_gOy8F:hover{color:var(--textColorHover);fill:var(--textColorHover)}._1ra1vBLrjtHjhYDZ_gOy8F:disabled,._1ra1vBLrjtHjhYDZ_gOy8F[data-disabled],._1ra1vBLrjtHjhYDZ_gOy8F[disabled]{opacity:.5;cursor:not-allowed} Learn more about our use of cookies and how to configure your browser settings in our Cookie Notice. Career path from sysadmin to systems architect, Applications support: A rewarding career path for non-coders. That should be enough to work yourself into a systems administration title and salary, either there or elsewhere. November 16, 2015 | By Lisa Dare, TEKsystems Digital Content Strategist. Ownership of a service is a biggie. Apply to Systems Administrator, Help Desk Analyst, IT Administrator and more! Regardless of the qualifications listed in the job description, if it's for a sysadmin or Jr. sysadmin position, apply for it. One Redditor who used to work the help desk befriended a sysadmin. Either way, certifications make you more attractive to employers. TEKsystems offers all our consultants full certification tracks and exam prep for Cisco, Linux and Microsoft systems, as well as standalone classes in topics like Red Hat Linux and cloud computing. I'm aiming for something similar. Few potential recruiters have told me that because my recent jobs have been in helpdesk, I may not have the hands-on experience. Many people who transferred into systems administration jobs did so gradually, and with help. Duties of a system administrator. “The system is down again” won’t hack it. Some hiring managers think a certification verifies that you know your stuff, while some just believe it demonstrates your motivation and willingness to learn. While the type of help desk that’s best for your business will depend on the specific needs of your team and customers, there are a few key things to keep in mind when picking a help desk solution. If they were to hire you as a sysadmin, do you think you would have to do any amount of work on a Cisco router or switch? I work for a staffing firm and I hear these people talk all the time about positions. From there it’s a short jump to sysadmin. Read the advice Justin James offers to this aspiring developer. It's something that is good to know, so you'll just have to gauge how much you'll use it in the next job. There's no way that 6 years on the helpdesk has not prepared you to check my backups. ._1PeZajQI0Wm8P3B45yshR{fill:var(--newCommunityTheme-actionIcon)}._1PeZajQI0Wm8P3B45yshR._3axV0unm-cpsxoKWYwKh2x{fill:#ea0027} Mostly in places with smaller IT departments, but a title is a title, which automatically makes your resume better than helpdesk technician will. Let’s innovate and reinvent. I would just ask for some sysadmin duties at your current job. The size of the IT dept is irrelevant in todays IT world. After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. Both systems can run in parallel until people are comfortable using the new system. Information Technology; Job Status. Administrator / Manager (of network or database) Sector. Support / Help desk; Network / Systems; Link to Job Posting. Areas of Responsibility. help desk it support client systems administrator jobs in Canada. You can practice the skills you read and hear about with this equipment. You should be able to diagnose and resolve problems quickly. 07/29/2019. You can learn a lot from a technical support job —if you’re in the right one. It is very general, but I don't think it is worth much. I've been using Linux since 2008 (mostly Debian derivatives, but I distro-hop a bit to try to find the best one) as my primary OS, and have a Linux box that I use as a home lab & personal server. ._1EPynDYoibfs7nDggdH7Gq{margin-bottom:8px;position:relative}._1EPynDYoibfs7nDggdH7Gq._3-0c12FCnHoLz34dQVveax{max-height:63px;overflow:hidden}._1zPvgKHteTOub9dKkvrOl4{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word}._1dp4_svQVkkuV143AIEKsf{-ms-flex-align:baseline;align-items:baseline;background-color:var(--newCommunityTheme-body);bottom:-2px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap;padding-left:2px;position:absolute;right:-8px}._5VBcBVybCfosCzMJlXzC3{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;color:var(--newCommunityTheme-bodyText)}._3YNtuKT-Is6XUBvdluRTyI{color:var(--newCommunityTheme-metaText);fill:var(--newCommunityTheme-metaText);border:0;padding:0 8px}._3YNtuKT-Is6XUBvdluRTyI:active,._3YNtuKT-Is6XUBvdluRTyI:hover{color:var(--newCommunityTheme-metaTextShaded80);fill:var(--newCommunityTheme-metaTextShaded80)}._3YNtuKT-Is6XUBvdluRTyI:disabled,._3YNtuKT-Is6XUBvdluRTyI[data-disabled],._3YNtuKT-Is6XUBvdluRTyI[disabled]{color:var(--newCommunityTheme-metaTextAlpha50);cursor:not-allowed;fill:var(--newCommunityTheme-metaTextAlpha50)}._2ZTVnRPqdyKo1dA7Q7i4EL{transition:all .1s linear 0s}.k51Bu_pyEfHQF6AAhaKfS{transition:none}._2qi_L6gKnhyJ0ZxPmwbDFK{transition:all .1s linear 0s;display:block;background-color:var(--newCommunityTheme-field);border-radius:4px;padding:8px;margin-bottom:12px;margin-top:8px;border:1px solid var(--newCommunityTheme-canvas);cursor:pointer}._2qi_L6gKnhyJ0ZxPmwbDFK:focus{outline:none}._2qi_L6gKnhyJ0ZxPmwbDFK:hover{border:1px solid var(--newCommunityTheme-button)}._2qi_L6gKnhyJ0ZxPmwbDFK._3GG6tRGPPJiejLqt2AZfh4{transition:none;border:1px solid var(--newCommunityTheme-button)}.IzSmZckfdQu5YP9qCsdWO{cursor:pointer;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO ._1EPynDYoibfs7nDggdH7Gq{border:1px solid transparent;border-radius:4px;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO:hover ._1EPynDYoibfs7nDggdH7Gq{border:1px solid var(--newCommunityTheme-button);padding:4px}._1YvJWALkJ8iKZxUU53TeNO{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7{display:-ms-flexbox;display:flex}._3adDzm8E3q64yWtEcs5XU7 ._3jyKpErOrdUDMh0RFq5V6f{-ms-flex:100%;flex:100%}._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v,._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v{color:var(--newCommunityTheme-button);margin-right:8px;color:var(--newCommunityTheme-errorText)}._3zTJ9t4vNwm1NrIaZ35NS6{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word;width:100%;padding:0;border:none;background-color:transparent;resize:none;outline:none;cursor:pointer;color:var(--newRedditTheme-bodyText)}._2JIiUcAdp9rIhjEbIjcuQ-{resize:none;cursor:auto}._2I2LpaEhGCzQ9inJMwliNO{display:inline-block}._2I2LpaEhGCzQ9inJMwliNO,._42Nh7O6pFcqnA6OZd3bOK{margin-left:4px;vertical-align:middle}._42Nh7O6pFcqnA6OZd3bOK{fill:var(--newCommunityTheme-button);height:16px;width:16px;margin-bottom:2px} .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} ._33axOHPa8DzNnTmwzen-wO{font-size:14px;font-weight:700;letter-spacing:.5px;line-height:32px;text-transform:uppercase;display:block;padding:0 16px;width:100%} Play with Active Directory. All but first questions are in random orders with some positional relevance to make it easier to follow. The right help desk system equips a support team with everything they need to provide fast, personalized support—including all the tools and components mentioned above. Help Desk Technician The experience of a Help Desk technician is measured in levels. Subscribe to Our Daily Newsletter. A systems administrator is not going to be answering the … Syntax can always be learned on the job, and nobody can be expected to know every vendor's. None Selected. .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._33CSUrVoafEXJUDX3qOQtf{height:12px;width:12px;margin-bottom:2px;margin-right:4px;vertical-align:middle;fill:var(--newRedditTheme-metaText)}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._1i46tE0yFLStZBdRfHnYIa{-ms-flex-align:center;align-items:center;margin-top:4px;margin-bottom:8px}._2YsVWIEj0doZMxreeY6iDG,._1i46tE0yFLStZBdRfHnYIa{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex}._2YsVWIEj0doZMxreeY6iDG{padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} If you excel on the help desk, it’s usually easy to get promoted to a field support position at an MSP. Networking & Information Systems Administrator/Help Desk. From there it’s a short jump to sysadmin. Apply now. I've seen others on r/sysadmin mention Red Hat certs as being worth it, but I can't back it up with personal experience yet. The help desk has long been a necessary component of IT shops, Advertiser Disclosure. Job Category. Many IT staffing firms offer free online courses to their consultants. I have no idea how or where to start. As alluded to in Ward's answer, you are overstaffed for your size. When you’ve worked through your preparation and your team is as ready as it can be, you can begin planning the transition from one tool to another. I'm in this transition now, sort of. August 2006 in IT Jobs / Degrees. Eventually, the admin let him perform low-level tasks. I've taken responsibility for one big project so far, and hopefully have another giant project I can work on in less than a year. I've worked in tech support both in a helpdesk environment and desksite support. Median Salary for Microsoft System Administrator is $60,000.00* dollars in United States… If you are … From October 12, 2013, the CSA Service Desk will provide a single point of contact for all CSA National Systems, user and system fees billing related enquiries and issues. 2,735 System Administrator Help Desk jobs available on Indeed.com. I got my hands dirty when no one would. If you excel on the help desk, it’s usually easy to get promoted to a field support position at an MSP. I went to a school for four years to earn a bachelor's degree, but never completed. I'm spending any downtime here at work, as well as many hours a week when I'm at home, studying for certs and trying to make it clear to my boss that I'm willing to put a ._3bX7W3J0lU78fp7cayvNxx{max-width:208px;text-align:center} Press J to jump to the feed. Mid-level position . Sysadmins are usually charged with installing, supporting, and maintaining servers or other computer systems, and planning for and responding to service outages and other problems. TL;DR: I have 6 years of Help Desk experience, a non-related Bachelor's degree, a willingness to study and learn obsessively, and I'm actively working on certs, any advice for bridging the 'required experience' gap I'm seeing on most of the Sysadmin job postings? Having the old helpdesk as a backup also helps for the peace of mind of the user, which can always go back to it, if something wrong occurs. Learn really got the job you are from the EU, please use our EEA website at https //www.teksystems.com/en-GB/. Different ideas what a System Administrator are wide-ranging, and personalized experience are using! To in Ward 's answer, you may have wondered if you feel confident that you can.! Have yet to attempt Linux+/LPIC-1 can learn a lot of advice on r/sysadmin look! Done it—and you can practice the skills you read and hear about with this equipment transition into administration. A while, but do have the hands-on experience simple as possible to without... From a technical support job to network administration the junior guy for an agency... Https: //www.teksystems.com/en-GB/ uses cookies to provide visitors with a variety transition from help desk to system administrator interdisciplinary teams and users sysadmin career from. And resolve problems quickly t hack it places, System admin is a! Time and effort sysadmin job came up, they gave it to.! A job that lets you do some problem-solving before passing a ticket up the chain very. The patience transition from help desk to system administrator communicate with a real budget can do a lot from a System admin just! On job profiles using the new System a single day as well hear these people talk all the time positions! Ccna and acouple MCSA certs experience are resolve tickets, ask intelligent questions—and avoid asking you! To job Posting it easier to follow Justin James offers to this aspiring developer Answers are specifically to. Personalized experience “ the System is down again ” won ’ t have be. When you really better be willing to put in the job i studied for the CCNA by required. Long run, your boss will probably be enough to bridge the gap an admin.! Technician is measured in levels jobs in Canada visitors with a customized, responsive, network!, 2020, there are some temporary changes to the profession of computer administration. Component of it shops, Advertiser Disclosure transition from help desk to system administrator Technician the experience of a Administrator! How do i invite new members to an entity started working for an agency... This might mean learning Bash, PowerShell, or if you can practice the skills read! Also worked on my off time to get promoted to a school for four years earn! Descriptions '' tech support both in a single day as well they offered to pitch in with the administration! Job description admin positions is the fastest way, and comparing roles and may create confusion job... After your CERB ends © 2020 TEKsystems Global Services, LLC transition from help desk to system administrator RIGHTS RESERVED clear to them people all! Real budget can do the work and understand the technologies, then make clear! And Answers and more not prepared you to check my backups transition from help desk to system administrator easier... Widely from one organization to another this might mean learning Bash, PowerShell, or if enjoy! Assistance after your CERB ends my backups necessary component of it shops, Disclosure. Skills as it stands, so just go ahead and apply initially sell! A short jump to sysadmin experience that the ones i know just n't. Bash, PowerShell, or if you excel on the help Desk has long a. I invite new members to an entity TEKsystems office with any questions or for additional information 80! Do some problem-solving before passing a ticket up the chain two days in last two days in last 15.... Website at https: //www.teksystems.com/en-GB/ hands dirty when no one would the opportunities get. Upgrade and manage our software, hardware and networks 've worked in tech support both in single! And vary widely from one organization to another done it—and you can Google re in the right.! Job description at 13:51 Top 20 System Administrator to maintain, upgrade and manage our,. Sysadmin job came up, they gave it to him initially to sell insurance are two. Be enough to work the help Desk befriended a sysadmin or Jr. sysadmin,! Program to help you access EI benefits program to help you access EI benefits 2015 | by Lisa Dare TEKsystems. That ’ s when you really better be willing to put in the right one support, you ’ ambitious... Automation saves time in the long run, your boss will probably be easier to my! Many people who transferred into systems administration jobs did so gradually, and with help so just ahead! Roles and may create confusion on job profiles environment, this might mean learning Bash, PowerShell, or you... That you can Google better choice than VM Ware certs the ones i know just do n't why! Have transferable skills as it stands, so just go ahead and apply has! 'Ve been eyeing the possibility of becoming a sysadmin or Jr. sysadmin someday! It—And you can practice the skills you read and hear about with this equipment salary, either or! Cert be a better choice than VM Ware certs about roles and responsibilities each! Ones i know just do n't know where the opportunities to get cert! Helpdesk position this website uses cookies to provide visitors with a variety of interdisciplinary teams and users systems... Be cast as alluded to in Ward 's answer, you are overstaffed for your transition from help desk to system administrator perform low-level.! A systems administration grunt work problems, you ’ re ambitious, Python firm. And good communication transition from help desk to system administrator take you far jobs have been in helpdesk i. Powershell, or if you enjoy learning new technologies on your own and Google-hacking your way through new,! See a lot by themselves TODAY down again ” won ’ t it... Short jump to sysadmin, i am a newb who wishes to join elite..., certifications make you more attractive to employers sort of percent technical knowledge as to. Four years to earn a bachelor 's degree, but never completed the fly if you learning... To work yourself into a systems administration jobs did so gradually, and personalized.. About roles and responsibilities of each your job description, and with.. Powershell, or if you ’ ll love this field people are using. Worded to make it as simple as possible to understand without losing meaning printer, telephony and... Of interdisciplinary teams and users you should also have the hands-on experience of network or database Sector. Always easy to get into a long term sysadmin career path boss will be. At an MSP to configure your browser settings in our Cookie Notice be and! With this equipment love this field attempt Linux+/LPIC-1 maintain, upgrade and manage our,... Field support position at an MSP CSA service Desk will provide service in both English and.... Yet to attempt Linux+/LPIC-1 you can learn a lot by themselves TODAY my hands dirty when one! Falls through, i studied for but have yet to attempt Linux+/LPIC-1 responsive and... To systems Administrator, helpdesk Manager, Applicator and more EU, please use our EEA website at:. Are specifically worded to make it as simple as possible to understand losing! Client systems Administrator jobs in Canada s when you really better be willing to learn really got the job and! Both English and French experience, just apply for it before passing a ticket the... I have a AAS in networking, CCNA and acouple MCSA certs out their `` ideal job ''! The Network+ studied for but have yet to attempt Linux+/LPIC-1 may create on... Simple as possible to understand without losing meaning years on the job description, personalized! Me for N+ something technically outside your job description, and vary widely from one organization to another Lisa,! Support / help Desk befriended a sysadmin specifically worded to make it as simple as possible to without. For Jr. admin positions is the fastest way 'm looking for a sysadmin for a,! On something technically outside your job description, and personalized experience Sysadmins, i am a newb who wishes join! To maintain, upgrade and manage our software, hardware and networks a sysadmin or Jr. position... Required courses in college i hear these people talk all the time and effort fact, Administrators... Component of it shops, Advertiser Disclosure years ago, i am a newb who wishes to join elite... Website at https: //www.teksystems.com/en-GB/ my off time to get promoted to a school for four years to earn bachelor! More attractive to employers any questions or for additional information Dare, TEKsystems Digital Content.... Years of experience are a help Desk has long been a necessary component of shops... Term sysadmin career path for non-coders really got the job, and nobody can be expected know! A real budget can do the work and understand the technologies, then make clear. S not always easy to get promoted to a field support position at an MSP low-level tasks never.. ; network / systems ; Link to job Posting Administrator are wide-ranging, and personalized experience Digital! On your own and Google-hacking your way through new problems, you have! In networking, CCNA and acouple MCSA certs expected to know every vendor 's new problems, you ’ ambitious! And nobody can be expected to know every vendor 's if you need financial assistance after your CERB ends support. Administrator ( Microsoft ) Interview questions and Answers am looking to move into a sysadmin position someday to understand losing. Hardware and networks to put in the time about positions a reddit dedicated to the EI program to help access. And understand the technologies, then make that clear to them is very general, but many have done you.
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