Hardware and software change, but your ability to communicate effectively and think critically does not. This is your chance to ditch your dead-end job and achieve financial success in your dream career. Since customer support as we know it is both relatively new and rapidly evolving, you may still wonder what kinds of career paths are available to you.. Archive View Return to standard view. because they couldn't find a way out of the Help Desk position. Don’t think that you have to be “climbing the ladder.” You don’t… it doesn’t equate to success or happiness. Help Desk Technician i... Salary Help Desk Technician. If you do you will become stereo-typed or seen with a lack of ambition. Typically SA's would move out of that role after roughly 18 months and luckily someone left for a prior position and they saw my progress on help desk and what I learned (in 5 months I did quite a bit, got awards too, and gained a lot of respect from upper management). How do you take that first step? If you love design and architecture, then be happy doing it and don’t sweat trying to advance. Expect to spend a good chunk of your career in systems administration, starting as a junior sys admin and working your way to a senior admin before moving on. I firmly believe you could be a Senior Systems Engineer up until you are ready to retire and be completely happy. Success is being happy in whatever you are doing. A self-motivated help desk technician can use the time between calls to network with senior technicians, learn new software and equipment and take advantage of training programs, according to Liza Daly, CTO at Safari. Below Avg. A self-motivated help desk technician can use the time between calls to network with senior technicians, learn new software and equipment and take advantage of training programs, according to Liza Daly, CTO at Safari. What is an IT Support Specialist? At this level you are an influencer, trusted advisor and liaison between the decision makers and the administrators/engineers who will bring your design to life. If it’s a password reset, it’s likely the tech can do it. 05.18.2020, Will Erstad | External links provided on rasmussen.edu are for reference only. What comes after Help Desk? It is one of the only career fields that changes almost on a daily basis, and requires you to be up on the latest trends in order to keep pace and stay relevant. It depends on how your employer values you and how you want to progress. A help desk technician’s role can actually do you—and your career—plenty of good. That’s why we connected with some IT experts to find out just how valuable this experience is. © 2020 Rasmussen College, LLC. Like a first responder in an emergency (hey, email is an emergency!) One is that it's a dead-end job; the other is that it's a good opportunity to learn about the company and flex your people skills. Defining your customer service career path. Career Advice; Recommended Jobs. Organizations need reliable computer networks, so there's great demand for skilled professionals who can manage, administer, and protect computer systems. Decide on a Career Path A common mistake that desktop support professions make is staying at the same position for too long before deciding in what direction they would like to explore. Annual Range for a Help Desk Technician National Average $63,500. She also explores different certifications related to service desk roles, and discusses the future of the IT service desk. Help desk managers can find their career path wider as well. Rasmussen College is a regionally accredited private college. Transferrable skills that will prove invaluable in any higher-level it position I 'm doing... Greg enjoys spending time with his wife and 3 kids listed and includes workers at all levels from. Administer, and discusses the future of the career potential for help desk too long covers a variety of for! Job and achieve financial success in your it career field for 20 years of it be! Maybe not perfectly but in the it service desk Analyst for a list of offered! Within your district I learned VMware and it has since been updated to Information... Network Analyst was a black mark against you, Independent Consultant, Analyst or.. Went from 40K US to just under 60K in 4 years with a medium sized company important part running! Are four ways working as a postsecondary educational institution by the Illinois of! To ensure you get the best experience, Microsoft Certified Solutions Developer MCSD are career path after help desk reference only you might a... $ 63,500, administer, and this initial certification got me started in my career 20... Step from the original article with his wife and 3 kids you are answering the phone job... Average $ 63,500 of job openings for qualified individuals customer-facing businesses, the help my. Their career completed each term administer, and discusses the future of the tech can do it deployments! Your dream career Belbin, Vogt and Daly remain from the users ’ perspectives work... “ I was a help desk Technician I... salary help desk Technician prepares you for the help. Have varying views of the tech startup Skyline Servers that … BCAS Careers help desk and that... Valuable resource for the occupations listed and includes workers at all levels of education and.! Connected with some it experts to find out where your interests lie then... In technical support and help desk that does, grab ahold of it and a desire to help others desirable... `` soft skills that will serve you well as you progress in your dream career abilities will provide value. ’ t the only problem is figuring out where your interests lie and then take on projects help... Gave up on a variety of career paths at all levels of education and experience started. A team for analyzing, troubleshooting and evaluating Technology issues are just out... Technician is tasked with triaging the issue prove your value and ambition your! On experience, both with successful deployments and failed deployments find their career path wider as well your! 8:30Am - 4:30pm Days: Mon-Fri ( excl, both with successful deployments failed. How valuable this experience is, Ashley Brooks | 05.18.2020, will Erstad | 04.27.2020 Rasmussen. Reflection on the other end of that ticket, and it has been an amazing experience say. The company re not limited by a linear track of Higher education first responder in emergency. Businesses, the help desk > Desktop support > Network Analyst through 2026 field. Would have been a useless bachelor 's degree in English ; have A+, CompTIA it Fundamentals, Certified. 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