I recently purchased a schecter damien elite avenger fr from Guitar Center. Tip: Click hereto learn how to change the status of an order. I go to plug the guitar into my amp and the input jack is defective. I have read and agree to the Pissed Consumer. Comment the review as Guitar Center verified representative. Call . I sent the guitar back April 14 and here it is May 28th with no resolution in sight. Thanks. Guitar Center - Randomly canceled order w/ my promo money tied in. Great Comment! Stop by your local Guitar Center Lessons at 5781 5 Star Boulevard in Roseville, CA. Hi, I purchased something at guitar center through my debit card, well next day I returned it back and they refunded money, but It is not in my debit card yet. ... does not match the description on the Site, as your sole and exclusive remedy you may return the product, unused, to Guitar Center and receive a refund of your purchase price. They admit that they received the guitar but haven't been able to process my refund. If you could please email us at YourVoice@GuitarCenter.com with your order number and any other information, we would be happy to look into this for you and get you taken care of. Somehow, my October order is now lumped in with the Holiday Season glut of sales. We have blocked them, we have unsubscribed on their website, we have contacted the company and worked with a very nice person who assured us that we would receive no more emails. Guitar Center In Boardman,Ohio is PATHETIC! Customer service said to call Guitar Center, their sister company and claimed they would give sale price. Something similar just happened to me : after five months they just cancelled my backorder score drumheads, no prior notice. You could call them and ask nicely the reason for the order not having been processed yet and ask them nicely for an ETA (Estimated Time of Arrival). so if it starts to be like a month past now, maybe i should just eat the cost of my order, and find it elsewhere? How long does it normally take for my money to go back into my debit card? They put the guitar in the case and threw it in a shipping box. I was smart enough to dispute the charge with my credit card company. thanks . After receiving your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All We aim to provide great customer service. Username and password will be sent to you via email. Would You Like to Convert It Into Review? You really have to push hard to get cord in and tug hard to get it out. If you want to return a product, which was a cash purchase of more than $250, then your refund will be made only by Visa Debit Card. Take your hard earned money elsewhere. Same thing just happened to me after : days of ordering a guitar and amp $1000 down the drain. to count towards your company rating, you can also leave a comment for this review. I bought their gift cards to get their promo money and had confirmation my order was a done deal. If you wish that your prior post be removed, submit a notarized letter. Get contact details that poster left for the company. First thing I notice upon receiving the guitar was how poorly they packed it for shipment! Write a private message as Guitar Center verified representative. Not sure if that happened during shipment or they just didn't care and sent it broken. Instead, I got a duplicate email that said I had received my guitar. Private messages do not impact your company rating. i didn't want to risk that, since i like to play before i buy and didn't have enough $ for any. I sent this guitar back over a month ago. My experience with GC is even the stuff that is correctly named/priced there's roughly a 50% chance it'll arrived undamaged or as pictured. I ordered a limited edition Gibson Les Paul studio model from Guitar Center online. I ordered a telecaster to replace my cheap starter guitar 2 days ago and I have the email confirmation along with it showing up my account on both the site and app. Poor guitar got banged around the whole shipping process! This was an exclusive model not available elsewhere. the guitar center dispute resolution policy, which requires the use of arbitration on an individual basis to resolve disputes rather than jury trials or class actions; the guitar center privacy policy; and; the guitar center purchase terms, which apply if you make a purchase from guitar center. 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