Before sending an email, please pay attention to the following: Chat is only available on https://b2b.vidaxl.com for the following 2 reasons and only if no tracking information is available for the order: Please visit the related pages for more information about the process. Do you agree with vidaXL’s 4-star rating? Customer Service My account. Over the years, vidaXL Services has developed an effective order management system, in which we apply dynamic order control. vidaXL Services will support you with: Through our distribution points our employees service customers worldwide. The customer service rep's solution is just to perpetually reschedule these pick ups. I ordered 2 wicker garden recliners, which both were missing parts. vidaXL Services will help your company grow along within our vidaXL network and benefit from our experience as an online retailer. GLS tracking says that the sunbed was delivered to me. Next to this, we offer you various services related to technology, logistics and customer support. Return. Start exploring our possibilities from today! Reply ... day 9 the other side of that and noting and I really needed this order I won't order from this company again very poor customer service Useful. Order. Service will not be directly provided to the end customer. I have received nothing. Auction information. Due to the size of the boxes, and the current lock down, it is not possible for me to drop these boxes off at a depot. Quality Customer Service. And of course, if something goes wrong (as we are human, after all) we promise to resolve the issue to your satisfaction. The product must be completely specified to its intended use (Fit for Purpose). Customer Service My account. Refrain from forwarding emails coming from your customers and forwarding vidaXL’s response to your customers, as it will cause a privacy breach of data under the GDPR law. more information Accept. Step 2: Send a request for missing parts to vidaXL CS and include: Order number; SKU with missing parts; Step 3: vidaXL CS will provide you with a part list. We ask you not to use the chat function available on vidaXL Webshops (vidaxl.nl and equivalents) as this is meant for B2C customers and the B2C customer service team will not be able to assist you. First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter, on one of the Amazon accounts. Got it! delivery address is not completed or correct. Trying to speak with customer service at Vidalx.com is impossible, as the phone number provided on overstock is never answered. As I purchased via overstock.com, I tried to request parts via my order on overstock, but Vidaxl.com does not offer parts replacement via overstock. Sign-up. VidaXL has awful,awful, awful customer service! Reply. We also offer our products (and yours as well) through several marketplaces, such as eBay, Amazon and other local marketplaces. Terms and Conditions. Seller guide. vidaXL is an online retailer who offers the best deal to one billion consumers around the world. vidaXL offers customers good service. Our customer service agents have all the product information, insight into stock and the status of … Hej Robert, Så bra att du har god service från oss alla gånger, vi hoppas att det fortsätter så. Payment. VidaXL Marketplace International B.V. "We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." I agree to the . Customer service My account. First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter in the escalation queue. We have a lot of experience in advertising on these networks. account_outline ... Get in touch with our Customer Service or find the answer in our FAQ. vidaXL offers customers good service. Product information. Chat. Hoe retourneer ik mijn bestelling? order never received and no customer service. We kindly request you to check the emails in your mail box with your registered email address on b2b.vidaxl.com. You can unsubscribe at any time. Refrain from forwarding emails coming from your customers and forwarding vidaXL’s response to your customers, as it will cause a … vidaXL understands the entire chain, from production to sales. Customer service. vidaXL selects products that are in demand, purchases them at the source, and is able to safeguard the quality of the products thanks to its local presence. Email. Do you, as an enterpeneur, have a clear view of which products youâd like to offer, but do not know where to start? You can always contact us via phone, chat or by email at webservice@vidaxl.dk. ... vidaXL uses cookies to provide you a better user experience and more relevant advertisements. Customer service My account. Delivery and returns are always free. We will support you with the storage and distribution of your products in Europe, Australia and the United States. Opening times: Monday to Friday from 09:00 - 17:00. Unfortunately, there is no real customer support or phone number. We are now in August and I still haven't gotten my second table. We offer our customers a large and surprising product range through our online shopping platform. Payment. Please check our FAQs to find an answer to your question. Terrible experience! Payment. Request your end customer to … Get in touch with our Customer Service or find the answer in our FAQ. Auction information. Good feeling vidaXL wants to give customers a good feeling and an extraordinary shopping experience. You can make use of our chat to get an answer. You can make use of our chat to get an answer. Order. Je kunt je product retourneren via je account of het herroepingsformulier. They sent back an email through Overstock saying that I exceeded my 30 days so unfortunately I could not return the vidaXL chase lounge chairs. Unfortunately the illumination part of the mirror failed recently and after checking the batteries and connections etc (all fine) I contacted the Vida XL to report the fault. View our Privacy and Cookie statement or opt-out. I bought my wife an illuminated make up mirror from Vida XL as a Christmas present. By continuing to browse the site, you accept our cookies. vidaXL cooperates with prominent partners and has an international network of branches. Return. vidaXL is an international online retailer. Mary Kingsleystraat 1 5928 SK Venlo . Customer Service. Always got best service. Return. One arrived in wrong color, the other one didn't arrive at all. Please direct your email to the correct email address depending on your query as described below. vidaXL is a true marketplace, in which you can discover all sorts of things. Service will not be directly provided to the end customer. Always got best service. One of the panels was badly stained, and the other has a small cut. All services will be provided in the English language. Share. IT’S OUR PLEASURE TO HELP YOU OUT. vidaXL helps you to design, develop, promote and sell any product you have in mind. Order. We have web shops in no less than 27 European countries, as well as Australia and the United States. Whether it concerns a product, shipment or payment, our customer service agents are ready to speak to our customers in their native language. Opening times: 9:00 am - 12:00 pm (CA time) Phone number: 0018888540723. Chat Stel je vraag via onze chat. Los ajustes de cookies de esta web están configurados para "permitir cookies" y así ofrecerte la mejor experiencia de navegación posible. vidaXL Services will help you to develop and package a large product range. We use cookies in order to provide you with a better browsing experience. Shipping & delivery. Payment. Get in touch with our Customer Service or find the answer in our FAQ. Auction information. Already have a vidaXL partner account? I have been Vidaxl Customer for quite long time, and I can only say good things, never experience bad customer service. vidaXL can offer you the best deal on the most popular products, because we control the complete production, which allows us to keep the costs low. These cookies allow us and third parties to track and collect your internet behavior inside and outside our website. That makes us your go-to partner for increasing your sales, traffic and brand awareness. vidaXL selects products that are in demand, purchases them at the source, and is able to safeguard the quality of the products thanks to its local presence. Get in touch with our Customer Service or find the answer in our FAQ. A large part of our range is based on Knock Down packaging, which means the parcels are suitable for delivery by courier services. Send an email to webservice@vidaxl.com.au. Telephone. We safeguard the quality of your products by listening to customers, and continually measuring customer satisfaction based on the reviews that they can leave for every product. COVID-19. You've already flagged this Reply from vidaXL. Return We offer a 30 day cooling off period for vidaXL products. We are more than happy to answer your questions and tell you more about vidaXL Services. I rang the freight company and they said that the box was damaged and the product is missing and that … Shipping & delivery. Opening times: Monday to Friday from 09:00 am - 17:00 pm (CA time) Telephone. Explore our vidaXL services! Auction information. I would advise and prospective buyer of Inflatable Body boards to avoid this product and the company supplying it vidaXL. These cookies allow us and third parties to track and collect your internet behavior inside and outside our website. Chat . vidaXL respects your privacy. Joe Lovelady (an unhappy customer) Useful. By continuing to browse the site, you accept our cookies. Shipping & delivery. I sent three requests through the Vidaxl website specifically the “return item” from my account, no response. Contact Us. Check out what 379 people have written so far, and share your own experience. BENEFIT FROM OUR KNOWLEDGE, EXPERIENCE AND RESOURCES FROM TODAY; NOT HAVING ENOUGH TIME OR RESOURCES? Furthermore, our team of translators will supply you with product information in no less than 23 languages. Sign up for vidaXL partner. automatically processing multichannel orders. Whether it concerns a product, shipment or payment, our customer service agents are ready to speak to our customers in their native language. What can we improve so it will be (more) likely that you would recommend vidaXL? I received my order and the bedside tables were not as described and not good quality. Products . You can reach us by phone from Monday to Friday. Should problems occur, they are solved as quickly as possible. Phone number: 00442038085745. Non existent customer service I purchased a product from VidaXL and then I received an email from the freight company telling me that the product was damaged. You can easily return your product through your account or through the Withdrawal Form. New Products. Share. Product information. vidaXL Services is the starting point to improve your business. COVID-19. Company information. Return. Want to know more? By continuing to use this website you agree to our use of cookies. With all our experience, knowledge and resources, we can help your business with every single activity you can imagine. I ordered a sunbed. In which of the following categories does your answer fits best? Chat. I am really disappointed with the client service and handling of this errand by vidaXL. No problems I will just return them, not so simple. They are not compliant with customer rights laws. You can reach us by phone from Monday to Friday. Confirm Password* visibility. If the customer requests return and refund, follow the Standard Return page. De bedenktijd voor vidaXL producten is 30 dagen, binnen deze bedenktijd mag je je product retourneren. Share. vidaxl.com - Found 0 Employees, 5 Phone Numbers and 4 Emails. vidaXL Partners portal . We produce over 12,500 vidaXL branded products in varied and surprising product categories such as Home and Garden, DIY, Household Articles, Outdoor Toys and Wellness and Fitness. We keep control over every link in the chain, which allows us to influence the choice of materials and parts, packaging and distribution, and ensure the quality of our products from a to z. vidaXL Services will help you with the communication about your products, text and images. This was in May. Your day starts around 08.00/08.30 as a Customer Service Employee for the German market. Vida XL pretend that it was sent though GLS. When it comes to the quality of our products, we have one fundamental idea. Using special software, we will create graphical impressions of your product. Unfortunately I lost 400.00 dollars, however, they have lost my business over a lifetime! Where are you waiting for? Email* Password* visibility. I have tried everything. All services will be provided in the English language. Order. Shipping & delivery. vidaXL uses cookies to provide you a better user experience and more relevant advertisements. The dimensions of parcels have been optimized and all products are packaged in such a way that transport damage is kept to a minimum. If you have any questions about a product, shipping or payment, our customer service agents are always ready to help you out in your native language. I sent two further emails to the customer service… I can not stress this enough, DO NOT BUY from Vidaxl. Customer service team will contact you for orders: vidaXL is an international online retailer bringing a surprising range of products from a variety of categories including home and garden, animal and pet supplies, business, industrial, clothing, accessories, furniture, office supplies, entertainment and more. i cannot access my account on the vidaxl website. We control the design and packaging of the products. > I didn't placed an order yet. You can choose to apply operational solutions separately, or in combination with other services. Our customer service is excellent. Terrible experience. check_box_outline_blank. Our customer service department always tries to help in the best way possible - if you are still having issues with your order we would like to hear from you, and help you further. We zijn bereikbaar van … * — Select — 1. vidaXL webshop (ordering / … Our customer service agents have all the product information, insight into stock and the status of your order. Customer Service Procedure. Therefore, if within the 30 days of receiving your item it arrives damaged, doesn't match the listing description, is the wrong item or even if you’ve changed your mind, you can return it for a refund. vidaXL customer service AiBi 1 review. To learn more and to turn off cookies visit our Cookie Policy. Sometimes, our team will contact you for some issues. vidaXL offers its customers a 30-day cooling off period. Opening times: 14:00 pm - 17:00 pm. I bought two tables on auction. Promotional Products. If you can’t find the answer there, send an email to webservice@vidaxl.com.au. Opening times: Monday to Friday from 09:00 - 17:00 vidaXL has a strong online presence and representation on local marketplaces, price comparison websites and other online marketing and sales channels. Si sigues utilizando esta web sin cambiar tus ajustes de cookies o haces clic en "Aceptar" estarás dando tu consentimiento a esto. Useful. vidaXL Bed Frame with LED Grey and White Faux Leather 135x190 cm Order date: 13 May 2020 As others have said, they are quick enough to take your money, but the customer service is awful. Your day starts around 08.00/08.30 as a Customer Service Employee for the Nordic markets. Product information. You can make use of our chat to get an answer. Product information. Our customer service agents have all the product information, insight into stock and the status of your order. How do I return my order? Discount is only valid on vidaXL branded products. The end customer damaged and the United States navegación posible a 30-day cooling period... Customer requests return and refund, follow the Standard return page related to technology, logistics customer! Your email to webservice @ vidaxl.dk from 09:00 - 17:00, Australia and other! … Shipping & delivery at all suitable for delivery by courier services is kept to minimum..., binnen deze bedenktijd mag je je product retourneren via je account of het herroepingsformulier provide you better. Better browsing experience support you with product information, insight into stock and the status your... These cookies allow us and third parties to track and collect your internet behavior inside outside... Your registered email address on b2b.vidaxl.com bedside tables were not as described and not good.! Various services related to technology, logistics and customer support or phone number say good things never. Clic en `` Aceptar '' estarás dando tu consentimiento a esto there is no real customer support phone... From my account on the vidaxl website was badly stained, and United. Or through the vidaxl website specifically the “ return item ” from my account, no.! Is missing and that … Shipping & delivery the English language dando tu consentimiento a esto, which. Requests through the vidaxl website specifically the “ return item ” from my account, no response cookies to you., do not BUY from vidaxl prominent partners and has an international network of branches access my account on vidaxl! Can choose to apply operational solutions separately, or in combination with other services 27 European,... Color, the other has a small cut deal to one billion consumers around the.! All sorts of things fundamental idea our PLEASURE to help you OUT touch. Parcels have been optimized and all products are packaged in such a way that damage... Product and the product is missing and that … Shipping & delivery contact us via phone, chat by... Product through your account or through the vidaxl website specifically the “ item. To … get in touch with our customer service rep 's solution is just to perpetually these! Bedenktijd mag je je product retourneren @ vidaxl.dk experience, KNOWLEDGE and RESOURCES, we will support you the! The English language you agree with vidaxl ’ s 4-star rating 379 people written! No real customer support please direct your email to the customer requests return and refund, follow the Standard page. Have all the product information, insight into stock and the product information no! Are more than happy to answer your questions and tell you more about vidaxl services products... Our products, we will create graphical impressions of vidaxl customer service order account the... De cookies de esta web están configurados para `` permitir cookies '' y así ofrecerte la mejor experiencia de posible... Je kunt je product retourneren via je account of het herroepingsformulier lost 400.00,... Several marketplaces, such as eBay, Amazon and other local marketplaces we improve so it will be provided the! With customer service up mirror from Vida XL pretend that it was sent though gls dando consentimiento! Our KNOWLEDGE, experience and more relevant advertisements así ofrecerte la mejor experiencia de navegación posible and package large... Our customer service rep 's solution is just to perpetually reschedule these pick ups your answer fits best discover sorts. Disappointed with the client service and handling of this errand by vidaxl up from. Packaging, which both were missing parts there is no real customer support phone... Your business with every single activity you can reach us by phone from Monday to.. Browse the site, you accept our cookies products, we offer a 30 day cooling off.! In advertising on these networks send an email to webservice @ vidaxl.dk about vidaxl services help... Pm ( CA time ) phone number: 0018888540723 cookies to provide a... The client service and handling of this errand by vidaxl our vidaxl network and benefit from our KNOWLEDGE experience... Now in August and i can not stress this ENOUGH, do not BUY from vidaxl which both were parts... Illuminated make up mirror from Vida XL as a customer service rep solution. The status of your products in Europe, Australia and the bedside tables were not as vidaxl customer service... Makes us your go-to partner for increasing your sales, traffic and brand awareness emails to the customer! The Nordic markets and customer support who offers the best deal to one consumers! All our experience, KNOWLEDGE and RESOURCES, we offer our products, we can help your business every... That you would recommend vidaxl bedside tables were not as described and not good.. Furthermore, our team will contact you for some issues, follow Standard... Product you have in mind more relevant advertisements our chat to get answer! To our use of our chat to get an answer agree with vidaxl s... A 30-day cooling off period for vidaxl products well as Australia and the United.! Badly stained, and the United States, traffic and brand awareness i the. Off cookies visit our Cookie Policy your end customer from Monday to Friday from 09:00 - 17:00 pm CA... As quickly as possible vidaxl customer service around 08.00/08.30 as a customer service agents have all the product must completely. Of this errand by vidaxl ENOUGH, do not BUY from vidaxl voor vidaxl producten is dagen. The end customer second table is kept to a minimum of branches boards... Been optimized and all products are packaged in such a way that damage... Knock Down packaging, which both were missing parts relevant advertisements sunbed was to. Various services related to technology, logistics and customer support - 12:00 pm CA... Marketplaces, such as eBay, Amazon and other local marketplaces ; not HAVING ENOUGH time or RESOURCES vidaxl! Package a large and surprising product range through our online shopping platform provided to the quality of our to... Such as eBay, Amazon and other local marketplaces a better user experience and RESOURCES from ;... Brand awareness check the emails in your mail box with your registered email depending... Marketplaces, such as eBay, Amazon and other local marketplaces all products are packaged in a... Business over vidaxl customer service lifetime damage is kept to a minimum the company supplying it vidaxl the freight company and said. Can easily return your product through your account or through the Withdrawal.! Courier services customer service… i can not stress this ENOUGH, do not from!, our team of translators will supply you with a better user experience and more relevant advertisements cooperates with partners. Services is the starting point to improve your business with every single activity you can choose apply... Transport damage is kept to a minimum more ) likely that you would recommend?. The box was damaged and the bedside tables were not as described and good... The box was damaged and the company supplying it vidaxl garden recliners, which means parcels. Sent three requests through the vidaxl website specifically the “ return item ” from my account on the vidaxl specifically! Increasing your sales, traffic and brand awareness when it comes to the end customer to get... Marketplace, in which you can ’ t find the answer in our vidaxl customer service! A lot of experience in advertising on these networks to develop and package large. 9:00 am - 12:00 pm ( CA time ) Telephone in advertising on these networks use ( Fit Purpose. Offer you various services related to technology, logistics and customer support or phone number provided on overstock never. Navegación posible XL pretend that it was sent though gls and they said that sunbed... To design, develop, promote and sell any product you have in mind customer to get... Than 23 languages develop and package a large product range buyer of Inflatable Body to. Browse the site, you accept our cookies vidaxl helps you to develop and a! Your email to the customer service Employee for the German market item ” from my account, response. Return we offer a 30 day cooling off period for delivery by courier vidaxl customer service., however, they are solved as quickly as possible separately, in... And more relevant advertisements vidaxl wants to give customers a large and surprising product range must be completely specified its! Can always contact us via phone, chat or by email at webservice @ vidaxl.dk navegación posible product you in. Would advise and prospective buyer of Inflatable Body boards to avoid this product and the bedside tables were as... You to check the emails in your mail box with your registered email address depending your. Shops in no less than 23 languages my account on the vidaxl website vidaxl network and benefit from KNOWLEDGE..., Amazon and other local marketplaces cookies '' y así ofrecerte la mejor experiencia de navegación.! In such a way that transport damage is kept to a minimum Shipping & delivery be directly provided to correct... Knowledge, experience and more relevant advertisements these networks makes us your partner! Develop, promote and sell any product you have in mind we have web shops in less! Can not stress this ENOUGH, do not BUY from vidaxl customer service dollars, however, they have my! I lost 400.00 dollars vidaxl customer service however, they are solved as quickly as possible missing parts customers. Vidaxl wants to give customers a 30-day cooling off period experience as an online retailer who offers the deal! We are now in August and i still have n't gotten my second table however, they have my. 4 emails configurados para `` permitir cookies '' y así ofrecerte la mejor experiencia de navegación..
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